Privacy Policy

1. Who We Are

SpokeBnB ("we," "us," or "our") is an educational platform providing training, tools, and coaching for short-term rental operators. We are based in the State of Florida, United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, purchase our products, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

a. Information You Provide Directly

• Account information: name, email address, and password when you register or purchase a product.
• Billing information: billing address and transaction details. Full payment-card numbers are processed and stored exclusively by Stripe; we never see, store, or have access to your full card number.
• Communications: information you share when contacting support, responding to surveys, or posting in our community spaces.
• Course activity: lesson completions, homework submissions, worksheet uploads, and community posts.

b. Information Collected Automatically

• Device & usage data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Cookies and similar technologies: see "Cookies & Tracking Technologies" below.
• Analytics data: aggregated behavior via Google Analytics and similar tools.

c. Information from Third Parties

We may receive information from payment processors, email-service providers, affiliate partners, and single-sign-on providers (for example, "Sign in with Google").

3. How We Use Your Information

We use your information to:

• deliver course access, fulfill purchases, and provide customer support;
• send transactional communications (receipts, course updates, login notices);
• send marketing emails about new offers, events, and tools (you may unsubscribe at any time);
• improve our website, products, and services through analytics;
• prevent fraud, enforce our Terms of Service, and protect our legal rights;
• comply with legal obligations.

4. Third-Party Service Providers

We share limited personal information with trusted service providers who help us operate our business. These providers are contractually required to protect your information and use it only for the purposes we specify.

• Stripe — payment processing and subscription management.
• Kajabi — course hosting, member login, and content delivery.
• Kit (ConvertKit) — email marketing and automation.
• Google Analytics — website traffic and behavior analytics.
• Customer support, hosting, and email-delivery vendors— as required for service operations.

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to remember your preferences, keep you signed in, measure traffic, and support marketing. You can control cookies through your browser settings and, where applicable, our on-site cookie preference tool. Disabling certain cookies may affect site functionality.

We may use retargeting pixels from platforms such as Meta and Google so our advertisements can reach people who have visited our site. You may opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

6. Data Retention

We retain personal information for as long as your account is active, as needed to provide our services, and as required to comply with legal obligations, resolve disputes, and enforce our agreements. Transactional records are typically retained for at least seven (7) years to meet tax and accounting requirements.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), encrypted data at rest where appropriate, access controls, and vendor due-diligence. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your personal information;
• request a portable copy of your data;
• object to or restrict certain processing;
• withdraw previously given consent.

To exercise any of these rights, email ben@spokebnb.com. We will respond within the time required by applicable law (typically 30–45 days). We may need to verify your identity before fulfilling a request.

9. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, as amended by the CPRA, including:

• the right to know what personal information we collect, use, disclose, and sell or share;
• the right to delete personal information collected from you;
• the right to correct inaccurate personal information;
• the right to opt out of the sale or sharing of personal information;
• the right to limit the use of sensitive personal information;
• the right to non-discrimination for exercising your rights.

We do not sell personal information for money. To the extent our advertising cookies constitute "sharing" under California law, you may opt out by emailing ben@spokebnb.com.

10. EU & UK Privacy Rights (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing are:

• Contract: to deliver the products and services you purchase.
• Legitimate interests: to operate and improve our business, prevent fraud, and communicate with customers.
• Consent: for marketing emails and non-essential cookies; you may withdraw consent at any time.
• Legal obligation: to comply with tax, accounting, and regulatory requirements.

You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact ben@spokebnb.com and we will delete it promptly.

12. International Data Transfers

We are based in the United States, and your information may be processed in the United States and other countries whose data protection laws differ from those in your country of residence. Where required by law, we use Standard Contractual Clauses or other approved transfer mechanisms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. Material changes will be communicated by email or a conspicuous notice on our website.

14. Contact Us

For questions or privacy requests, email ben@spokebnb.com. You may also contact us via the support address listed on the course page.