Refund Policy

1. Policy Overview

SpokeBnB offers a completion-based refund policy designed to protect students who genuinely engage with the material while safeguarding the integrity of our community from content piracy and refund abuse.

By purchasing, you acknowledge and agree to the terms below. This Refund Policy is incorporated into our Terms of Service.

2. Core Course Refund (Completion-Based)

If you complete Module 0 and Module 1, submit the homework assignments, and can demonstrate you implemented the strategies without seeing meaningful improvement in your STR business, we'll refund your purchase within 14 days of enrollment.

This policy applies to the self-paced SpokeBnB System course. All three conditions must be met: (1) completion of Modules 0 and 1, (2) submission of the associated worksheets, and (3) evidence of a good-faith implementation attempt. Requests received after 14 days from the date of enrollment are not eligible.

3. How to Request a Refund

1. Email ben@spokebnb.com with the subject line "Refund Request."
2. Include your completed Module 0 and Module 1 worksheets.
3. Include screenshots or other documentation showing your implementation attempts (for example, updated listing photos, pricing changes, direct-booking site setup, or automation flows).
4. State the outcome you observed and, if possible, the metrics that did not improve.

We review eligible requests and process approved refunds to your original payment method within 5 business days of approval. Your card issuer or bank may require additional time before the refund appears on your statement.

4. When Refunds Will Not Be Issued

Refunds will not be issued if:

• You have not engaged with the course material or completed the required homework.
• You purchased and immediately requested a refund without attempting implementation.
• More than 14 days have passed since your purchase.
• You have shared, distributed, downloaded in bulk, or published any course content.
• You are requesting a refund for The Build after the intake questionnaire has been submitted and development has commenced.
• You are requesting a refund for a Done-For-You (DFY) engagement where work has been initiated.
• Your account has been terminated for violation of our Terms of Service.
• You initiated a chargeback instead of contacting our support team first.

5. Bundle Refunds

When you purchase a bundle (for example, The System + The Build bundle), refund eligibility is calculated pro-rated based on the components you have accessed or consumed. The fair-market value of any component already delivered, attended, or substantially consumed will be deducted from any refund amount. Bonus or no-cost items included in a bundle are not refundable.

6. The Build (Website DFY) Refunds

The Build is a Done-For-You website development engagement. Your initial payment secures our team's time and begins the intake process. Once you submit the intake questionnaire and work has commenced, your payment is non-refundable.

If you cancel The Build before submitting the intake questionnaire, a refund may be issued minus a $250 administrative fee. Once intake is submitted and development has begun, no refund is available. Milestone-specific concerns may be raised in writing within 5 business days of a deliverable; we will cure valid technical defects at no additional cost.

7. Done-For-You Custom Engagements

Custom DFY engagements beyond The Build standard product operate on a milestones-based model. Your initial deposit secures our team's time and is non-refundable once work has begun. Subsequent payments correspond to delivered milestones and are refundable only if we fail to deliver a scheduled milestone, subject to the cure period described in your engagement letter.

If you cancel a custom DFY engagement mid-project, you remain responsible for the value of work completed to the cancellation date, and we retain any deposit.

8. Add-Ons & Digital Products

Digital add-ons, templates, SOP packs, swipe files, and other downloadable products are non-refundable once access has been granted or the file has been downloaded. This is because once delivered, digital products cannot be "returned."

9. Chargebacks

If you have a concern with your purchase, please contact ben@spokebnb.com first. We resolve legitimate issues quickly.

Initiating a chargeback or payment dispute without first contacting us, or in contravention of this Refund Policy, is a material breach of our Terms of Service. We reserve the right to (a) terminate your access immediately, (b) dispute the chargeback with your card issuer and provide documentation of your engagement with our materials, and (c) refer the matter for collection, including for attorneys' fees and costs where permitted by law.

10. Why This Policy Exists

The SpokeBnB System works when implemented. Our completion-based refund ensures students who genuinely engage have full protection, while protecting the integrity of our community, our content, and the students who show up to do the work. We hold ourselves accountable to deliver value — and we ask you to hold yourself accountable to implement.

11. Contact

All refund requests must go through ben@spokebnb.com. We typically respond within 2 business days.